Dear fellow Testers,
I am writing this short note to inform you that for some strange reason during the last 10-20 years you, me, and many additional testers around us have been erroneously trained, and sometimes even brainwashed into believing that Quality is about Testing.
It is not clear when this mistake happened, but it is the time to correct it.
Quality is about The Customer (capital T and capital C), and more specifically about The Customer’s Happiness.
Testing, in the best of occasions, is one of the tools we can use to determine and indirectly improve Quality. But it is not the only tool, and lately it is becoming a tool that loses some of its importance and is definitely being deposed from the place of exclusivity in the Quality Assurance toolbox.
I strongly recommend you understand this, and make all the necessary adjustments to your work and career.
Thanks & best regards,
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