What is a Quality Agenda, how to create a good one, and maybe most importantly: “should you be wasting time creating and pushing one in your company???” We try to answer these and some additional questions on this QA Intelligence post
Tag Archives | metrics
One metric = One Big Mistake
Sometimes measuring only one thing can be worst than not measuring anything at all.
Whenever you work with metrics you need to remember that it is not as easy as waving a number and having everyone agreeing with you on the conclusion of your observation. You need to take into account that some people, specially those who have something to loose with your findings, will try to show why you are wrong (and they are right!)
Here are some quick pointers on how to succeed with your metrics based observations in your (political) workplace.
You must choose correctly what NOT to measure!
“It’s not only about what you have in your metrics, it’s also about what you leave outside of them.” This is the principle I tried to communicate to an organization I was working with lately.
A short post about the importance of defining your metrics correctly and communicating what you want to achieve and what you are willing to pay for it, up-front and clearly.
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