Tag Archives | Customer Advocate

A good tester asks good questions

You finally schedule a meeting with your CEO in order to get her inputs into what should be tested in the system. You arrive at the meeting and ask her: “Mrs. CEO, I have been given the task of testing the new product, and I wanted to ask you what do you think should be tested?”.
She stops and looks at you for a couple of seconds before answering: “Well, I don’t know, aren’t you the testing expert here…? I guess you better test everything, right? We don’t want any bugs slipping out the door, do we?”

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Become an Expert Customer-Advocate in 5 Steps

My last post was about the advantages of User Profiles in testing; Sarah Murphy wrote a follow-up post on her blog saying that maybe we don’t really know our customers that well, and this fact can seriously hamper the effectiveness of our tests.  To that Sarah, I can only say: AMEN!! So the question now [...]

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