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Testers!! know your Business (and don’t do that of others!)

By on May 23, 2011 in Best Practices, Bug Reporting

Some time ago I wrote a blog post called “Principles of good bug reporting” that talked about the basic things that make a good bug and helps testers not make the typical mistakes that then to make other members of our teams criticize our bug reports.

Jerry Weinberg commented on this blog saying among other things “I don’t think testers should be prioritizing bugs”, and looking back at what I wrote I now agree with him, I was only half right on asking tester to set their severity and priority grades correctly.

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I had a really good time presenting at the SIGiST mini-track last night

By on November 25, 2009 in Bug Reporting, Conferences & Seminars, Metrics & Statistics, Test Process

Last night I was invited to give a presentation on the subject of Bugs as part of a SIGiST mini-track. It’s not uncommon to enjoy a good presentation from the audience perspective. I mean, you can find the subject of the presentation interesting and new, you can enjoy the way the presenter conveys the message, [...]

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Add a list with Rejection Reasons to your bugs.

By on May 21, 2009 in Best Practices, Bug Reporting, Metrics & Statistics, On-Going Improvement

A PractiTest customer was telling me about a problem they have with people not writing down their reasons when rejecting a bug, or writing unclear explanations in the Description or Comments fields. I know exactly what she meant…  I also hate this issue plus the fact that since the data is in Free Text it [...]

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The simple differences between Product Risks & Project Risks

By on January 3, 2009 in Bug Reporting, Management, Test Process

Going into the subject of Test Project Strategy and more specifically around MTPs there are 2 points where we are not always sure what to do and what are our responsibilities as testers and test managers: Product Risks & Project Risks The first step is to understand these are 2 different entities: Product Risks are [...]

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Using a Severity Look-up Table for better and more accurate Bug Classification.

By on December 28, 2008 in Best Practices, Bug Reporting

In the past I posted articles on the importance of differentiating between the severity and priority of a bug and about how to report a bug correctly; but there is one subject that I left out and got questioned about it a couple of days ago: how to give bugs the correct (and objective) severity? [...]

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Principles of Good Bug Reporting

By on December 1, 2008 in Best Practices, Bug Reporting

This week I heard a developer commenting on a couple of testers saying that he was annoyed by their low level of professionalism.Since I actually know both of them I could understand his comment regarding one of them, but the second one is actually a great tester… So I asked the developer and he told [...]

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