My last post was about the advantages of User Profiles in testing; Sarah Murphy wrote a follow-up post on her blog saying that maybe we don’t really know our customers that well, and this fact can seriously hamper the effectiveness of our tests. To that Sarah, I can only say: AMEN!! So the question now […]
Search results for "customer advocate"
In many R&D organizations the QA takes the role of the Customer Advocate, testing the system and even arguing in favor of fixing defects based on their internal perception of how customers use the product. In some companies Test Engineers even take the role of Users during Internal Design Reviews. Why does this happen? Your […]
A couple of days ago I saw a short video from CNBC and Al Jazeera that talked about a topic completely unrelated to testing, but that at the same time reminded me of a very important task we have as customer advocates within our teams. It is not enough to know how our users work […]
Sometimes we as testers will run into situations where we disagree with the rest of the team. We might thing that a bug should be fixed, or a feature should be redesigned, or even that more tests should be run… The problem is that many times we are afraid to raise our voices and try […]
Is there such a thing as Agile Testing? I’m not sure there is… You don’t need to work on an agile team to work and test based on an Agile Thinking mindset.
On-going improvements are usually sitting quietly under our noses…Taking a closer look at our bugs and the information available in them we can come up with very strong upgrades to our testing process. Following are 4 metrics you can collect easily during your regular bug lifecycle that can provide good leads into places where you […]